Does the equipment come with a warranty?
All brand new products come with minimum 12 months warranty.
Some products come with 2, 3, 4, 5 or even 10 years warranty, depending on the brand and supplier.
Showroom and clearance stock which has been heavily discounted will only come with 3 - 12 months warranty, this will be detailed in the product's description.
Used equipment typically comes with 3 months warranty, depending on the supplier, equipment age and condition. Used equipment may also be available with no warranty for a further price discount.
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Can I arrange a service call?
All brand new products come with minimum 12 month warranty. Some products come with 2, 3, 4, 5 or even 10 years warranty, depending on the brand and supplier. If you are experiencing an issue with your product during the warranty period, Restaurant ...
My item isn't working correctly - what do I do?
When an item isn't working correctly such as fridge not cooling or a pilot light in an oven won't stay lit, our process is to send the details to our supplier for that product and they will arrange a technician to perform a service call. The first ...
Can I buy replacement glass for polar g-series countertop food display fridge black 120ltr?
Yes you can buy replacement glass for Polar G-Series Countertop Food Display Fridges! Replacement parts can be ordered for any item which has not been discontinued. Please keep in mind that if the part you need is not currently in stock in Australia ...
My item arrived damaged - what do I do?
If an item arrives damaged, please let us know immediately by emailing photos of the damages to support@restaurantequipment.com.au or submitting a support ticket. Please also advise (and include photos) if the packaging was damaged. This is a clear ...