Can I arrange a service call?
All brand new products come with minimum 12 month warranty.
Some products come with 2, 3, 4, 5 or even 10 years warranty, depending on the brand and supplier.
If you are experiencing an issue with your product during the warranty period, Restaurant Equipment Online will arrange any service calls and support from our suppliers.
Even after your warranty is finished, we can arrange a service call for your equipment for a small fee.
If you need to have your equipment serviced, please contact us via submitting a ticket or email (support@restaurantequipment.com.au) with your needs and we will try our best to assist
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My item isn't working correctly - what do I do?
When an item isn't working correctly such as fridge not cooling or a pilot light in an oven won't stay lit, our process is to send the details to our supplier for that product and they will arrange a technician to perform a service call. The first ...
We have a broken planetary mixer - do you guys know where to fix it?
If the mixer was purchased from us, we will assist with repairs and getting you in contact with the right service department for your mixer brand. If you didnt purchase it from us and it is not a brand we carry, we may or may not be able to assist, ...
My item arrived damaged - what do I do?
If an item arrives damaged, please let us know immediately by emailing photos of the damages to support@restaurantequipment.com.au or submitting a support ticket. Please also advise (and include photos) if the packaging was damaged. This is a clear ...