Service Calls, Warranties & Equipment Support
I need to cancel my order, what do I do?
Depending on the status of your order, we may be able to cancel it before it has been dispatched with the courier. Generally if you cancel an order before it has been collected by the courier, there will be no additional charges and a full refund ...
Can I buy replacement glass for polar g-series countertop food display fridge black 120ltr?
Yes you can buy replacement glass for Polar G-Series Countertop Food Display Fridges! Replacement parts can be ordered for any item which has not been discontinued. Please keep in mind that if the part you need is not currently in stock in Australia ...
Can I arrange a service call?
All brand new products come with minimum 12 month warranty. Some products come with 2, 3, 4, 5 or even 10 years warranty, depending on the brand and supplier. If you are experiencing an issue with your product during the warranty period, Restaurant ...
We have a broken planetary mixer - do you guys know where to fix it?
If the mixer was purchased from us, we will assist with repairs and getting you in contact with the right service department for your mixer brand. If you didnt purchase it from us and it is not a brand we carry, we may or may not be able to assist, ...
Why is there a restocking fee?
Most manufacturers charge 25% restocking fees if you change your mind about a purchase or order the wrong item and then want to exchange it for another. Most of our items are large, bulky and heavy. Because of this, returning a product due to a ...
My item isn't working correctly - what do I do?
When an item isn't working correctly such as fridge not cooling or a pilot light in an oven won't stay lit, our process is to send the details to our supplier for that product and they will arrange a technician to perform a service call. The first ...
My item arrived damaged - what do I do?
If an item arrives damaged, please let us know immediately by emailing photos of the damages to support@restaurantequipment.com.au or submitting a support ticket. Please also advise (and include photos) if the packaging was damaged. This is a clear ...
Does the equipment come with a warranty?
All brand new products come with minimum 12 months warranty. Some products come with 2, 3, 4, 5 or even 10 years warranty, depending on the brand and supplier. Showroom and clearance stock which has been heavily discounted will only come with 3 - ...
Popular Articles
Do you have you own showroom or warehouse?
Restaurant Equipment Online is an online store We use our suppliers' showrooms and warehouses as well as other 3PL's all over the country. Products can be viewed in Melbourne, Sydney, Brisbane, Adelaide and some in Perth, at our suppliers' showrooms, ...
Do you offer Same Day Delivery ?
Depending on the item(s) you’re after and where they're located, yes we can offer same-day delivery: Items maximum weight for same delivery is 35kg Must be warehoused in the same metro city as you are Cut-off time for same-day deliveries is 12pm AEST ...
What country are you in?
Restaurant Equipment Online is Australian based. As an online business we have chosen to invest in our digital presence instead of a physical showroom, so we can reach more customers across the country. Our head office is located in Melbourne All of ...
Why should I call the courier, you do it!
As products are generally dispatched by our suppliers, who have the accounts with the courier, we have to communicate with couriers through our suppliers. Couriers often wont speak directly to us about your delivery. I appreciate that you might be ...
Why is there a restocking fee?
Most manufacturers charge 25% restocking fees if you change your mind about a purchase or order the wrong item and then want to exchange it for another. Most of our items are large, bulky and heavy. Because of this, returning a product due to a ...