Customer Support
Can the courier deliver my item into my garage?
Unfortunately, we can never guarantee that a courier will place your item in the garage if you have only ordered Door-to-Door (kerbside) delivery service. This is because couriers we use such as Cope Sensitive Freight, TNT and Bluestar logistics are ...
Can I get a copy of my invoice for a marketplace order?
Please send an email to support@restaurantequipmnet.com.au with your request Orders received on marketplaces such as eBay, Amazon, Kogan, Catch, MyDeal & Trademe do not send payment for your order immediately. In fact after you pay for your order, it ...
How do I order?
There are several ways to order: Find the products you want on the website and complete the online checkout. The site will work out the delivery price and the order will be dispatched right away. If you have a large list of equipment or prefer a ...
Do you buy used cafe equipment?
Generally we do not buy used equipment. However you are welcome to send some photos and information to support@restaurantequipment.com.au and we will take a look. Please keep in mind, used equipment can be readily purchased on Gumtree, Facebook ...
I just placed an order online and the amount got deducted but i did not get a confirmation email
Simply email us with your contact information, delivery address and the products you ordered. We will check the system and manually send your invoice and any other information you need.
I ordered an Upright Fridge thinking it was a freezer, am I able to exchange it?
As long as the item is unused and in all original packaging, it can generally be exchanged within 30 days of your order for the following brands: Polar Refrigeration Apuro Caterlite Vogue Unfortunately all other brands will charge 10% - 30% ...
How to track an order?
We send tracking numbers as soon as we recieve them from our suppliers! Once you receive your tracking number, use Track My Order at the top of any page You can also submit your order number and email in our chat and you will receive an automatic ...
What country are you in?
Restaurant Equipment Online is Australian based. As an online business we have chosen to invest in our digital presence instead of a physical showroom, so we can reach more customers across the country. Our head office is located in Melbourne All of ...
Can I view products in Melbourne/Sydney/Brisbane/Adelaide/Perth?
Products can be viewed in Melbourne, Sydney, Brisbane, Adelaide and some in Perth. Unfortunately not all products are on display in all locations, so it is best to contact us and we will find out from your nearest warehouse which products are ...
What do I need to know about exhaust canopies?
Getting an extraction canopy for your commercial kitchen can be a bit of a run-around. Firstly, most off-the-shelf canopies do not include the fans or ducting required to extract the dirty air out of the kitchen. Canopies are available in several ...
Order changed/stock was available and now is not
We apologize if you have placed an order, received confirmation and then received a call or email a day or two later to say the product is no longer available. Since the start of the pandemic, some of our suppliers at times have struggled to get ...
Have I called a call center?
Restaurant Equipment Online's core team of sales and support staff work full time, during regular Sydney/Melbourne business hours. Sometimes we can recieve a very high number of simultaneous calls and if no team members are available to answer the ...
Do you have you own showroom or warehouse?
Restaurant Equipment Online is an online store We use our suppliers' showrooms and warehouses as well as other 3PL's all over the country. Products can be viewed in Melbourne, Sydney, Brisbane, Adelaide and some in Perth, at our suppliers' showrooms, ...
Where is your shop?
Restaurant Equipment Online is an online store We use our suppliers' showrooms and warehouses as well as other 3PL's all over the country. Products can be viewed in Melbourne, Sydney, Brisbane, Adelaide and some in Perth, at our suppliers' showrooms, ...
Why should I call the courier, you do it!
As products are generally dispatched by our suppliers, who have the accounts with the courier, we have to communicate with couriers through our suppliers. Couriers often wont speak directly to us about your delivery. I appreciate that you might be ...
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Do you have you own showroom or warehouse?
Restaurant Equipment Online is an online store We use our suppliers' showrooms and warehouses as well as other 3PL's all over the country. Products can be viewed in Melbourne, Sydney, Brisbane, Adelaide and some in Perth, at our suppliers' showrooms, ...
Do you offer Same Day Delivery ?
Depending on the item(s) you’re after and where they're located, yes we can offer same-day delivery: Items maximum weight for same delivery is 35kg Must be warehoused in the same metro city as you are Cut-off time for same-day deliveries is 12pm AEST ...
What country are you in?
Restaurant Equipment Online is Australian based. As an online business we have chosen to invest in our digital presence instead of a physical showroom, so we can reach more customers across the country. Our head office is located in Melbourne All of ...
Why should I call the courier, you do it!
As products are generally dispatched by our suppliers, who have the accounts with the courier, we have to communicate with couriers through our suppliers. Couriers often wont speak directly to us about your delivery. I appreciate that you might be ...
Why is there a restocking fee?
Most manufacturers charge 25% restocking fees if you change your mind about a purchase or order the wrong item and then want to exchange it for another. Most of our items are large, bulky and heavy. Because of this, returning a product due to a ...