Why should I call the courier, you do it!
As products are generally dispatched by our suppliers, who have the accounts with the courier, we have to communicate with couriers through our suppliers.
Couriers often wont speak directly to us about your delivery.
I appreciate that you might be thinking "this is irrelevant to me, I just want to know when my product will be delivered!"
If we contact the courier through our supplier, the message may not reach the right person in a timely fashion. This is the reason we suggest to all customers to call the courier directly. It's not that we don't want to speak to them, it's just faster for you if you speak to them directly as you are the receiver!