Why should I call the courier, you do it!
As products are generally dispatched by our suppliers, who have the accounts with the courier, we have to communicate with couriers through our suppliers.
Couriers often wont speak directly to us about your delivery.
I appreciate that you might be thinking "this is irrelevant to me, I just want to know when my product will be delivered!"
If we contact the courier through our supplier, the message may not reach the right person in a timely fashion. This is the reason we suggest to all customers to call the courier directly. It's not that we don't want to speak to them, it's just faster for you if you speak to them directly as you are the receiver!
Have I called a call center?
Restaurant Equipment Online's core team of sales and support staff work full time, during regular Sydney/Melbourne business hours. Sometimes we can recieve a very high number of simultaneous calls and if no team members are available to answer the ...
Can the courier deliver my item into my garage?
Unfortunately, we can never guarantee that a courier will place your item in the garage if you have only ordered Door-to-Door (kerbside) delivery service. This is because couriers we use such as Cope Sensitive Freight, TNT and Bluestar logistics are ...
How to track an order?
We send tracking numbers as soon as we recieve them from our suppliers! Once you receive your tracking number, use Track My Order at the top of any page You can also submit your order number and email in our chat and you will receive an automatic ...
How do I order?
There are several ways to order: Find the products you want on the website and complete the online checkout. The site will work out the delivery price and the order will be dispatched right away. If you have a large list of equipment or prefer a ...
Order changed/stock was available and now is not
We apologize if you have placed an order, received confirmation and then received a call or email a day or two later to say the product is no longer available. Since the start of the pandemic, some of our suppliers at times have struggled to get ...