Why is there a restocking fee?

Why is there a restocking fee?

Most manufacturers charge 25% restocking fees if you change your mind about a purchase or order the wrong item and then want to exchange it for another.

Most of our items are large, bulky and heavy. Because of this, returning a product due to a change of mind is not as simple as returning some new underpants to Kmart! 
If your order needs to be re-routed or returned to its warehouse(s) of origin after being collected by a courier, many additional people need to get involved to faciliate your return.

Unless there is transit damage, a manufacturing defect or a mistake on our end, you will be responsible for any re-delivery and restocking fees charged by manufacturers. If you have any questions about the product or want to confirm any details at all, please contact us before ordering


    • Related Articles

    • I need to cancel my order, what do I do?

      Depending on the status of your order, we may be able to cancel it before it has been dispatched with the courier. Generally if you cancel an order before it has been collected by the courier, there will be no additional charges and a full refund ...

    • Can I arrange a service call?

      All brand new products come with minimum 12 month warranty. Some products come with 2, 3, 4, 5 or even 10 years warranty, depending on the brand and supplier. If you are experiencing an issue with your product during the warranty period, Restaurant ...