I ordered an Upright Fridge thinking it was a freezer, am I able to exchange it?

I ordered an Upright Fridge thinking it was a freezer, am I able to exchange it?

As long as the item is unused and in all original packaging, it can generally be exchanged within 30 days of your order for the following brands:

Polar Refrigeration

Unfortunately all other brands will charge 10% - 30% restocking fees, subject to inspecting returned products.
The restocking fees cover the costs associated with putting the item back into inventory in the correct warehouse.
All returned products need to be transported, then inspected for damages, which includes unboxing, testing and then re-boxing, which takes time and incurs a cost.

This process is essential as it ensures that items can be resold in brand new condition, and requires warehouse staff to complete.
We can assist in arranging collection and delivery back to the original warehouse however you will be responsible for these charges, along with any restocking fees charged by our suppliers.

If items have been used or are not returned in all original packaging, a return will not be accepted.
More information can be found on our returns information page

    • Related Articles

    • Can the courier deliver my item into my garage?

      Unfortunately, we can never guarantee that a courier will place your item in the garage if you have only ordered Door-to-Door (kerbside) delivery service. This is because couriers we use such as Cope Sensitive Freight, TNT and Bluestar logistics are ...
    • I just placed an order online and the amount got deducted but i did not get a confirmation email

      Simply email us with your contact information, delivery address and the products you ordered. We will check the system and manually send your invoice and any other information you need. 
    • Order changed/stock was available and now is not

      We apologize if you have placed an order, received confirmation and then received a call or email a day or two later to say the product is no longer available. Since the start of the pandemic, some of our suppliers at times have struggled to get ...
    • Why should I call the courier, you do it!

      As products are generally dispatched by our suppliers, who have the accounts with the courier, we have to communicate with couriers through our suppliers. Couriers often wont speak directly to us about your delivery. I appreciate that you might be ...
    • Can I view products in Melbourne/Sydney/Brisbane/Adelaide/Perth?

      Products can be viewed in Melbourne, Sydney, Brisbane, Adelaide and some in Perth. Unfortunately not all products are on display in all locations, so it is best to contact us and we will find out from your nearest warehouse which products are ...