I need to cancel my order, what do I do?
Depending on the status of your order, we may be able to cancel it before it has been dispatched with the courier.Generally if you cancel an order before it has been collected by the courier, there will be no additional charges and a full refund will be given. If however you request to cancel an order after it has been dispatched with the courier, restocking fees will be applied. For more information please see our returns policy.All order cancellation and return requests must be sent via email to ensure accurate record keeping.We do not accept cancellation requests via sms, chat, Facebook etc.Your cancellation or return request will be confirmed in writing, replied to your email request.If you have requested to cancel an order but not received confirmation, please contact us asap.
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Yes you can buy replacement glass for Polar G-Series Countertop Food Display Fridges! Replacement parts can be ordered for any item which has not been discontinued. Please keep in mind that if the part you need is not currently in stock in Australia ...
Why is there a restocking fee?
Most manufacturers charge 25% restocking fees if you change your mind about a purchase or order the wrong item and then want to exchange it for another. Most of our items are large, bulky and heavy. Because of this, returning a product due to a ...
Can I arrange a service call?
All brand new products come with minimum 12 month warranty. Some products come with 2, 3, 4, 5 or even 10 years warranty, depending on the brand and supplier. If you are experiencing an issue with your product during the warranty period, Restaurant ...
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If the mixer was purchased from us, we will assist with repairs and getting you in contact with the right service department for your mixer brand. If you didnt purchase it from us and it is not a brand we carry, we may or may not be able to assist, ...
My item arrived damaged - what do I do?
If an item arrives damaged, please let us know immediately by emailing photos of the damages to support@restaurantequipment.com.au or submitting a support ticket. Please also advise (and include photos) if the packaging was damaged. This is a clear ...