How to track an order?

How to track an order?

We send tracking numbers as soon as we recieve them from our suppliers!
Once you receive your tracking number, use Track My Order at the top of any page
You can also submit your order number and email in our chat and you will receive an automatic reply, instantly.

If the Track My Order page is not working or if you haven't received your tracking number after 3-4 business days after placing your order, don't panic! 
Simply submit a ticket or email and we will contact the courier and update you as quickly as we can.

Please allow a few days after placing your order before requesting your tracking number. Rest assured once we receive your order, it will be dispatched and delivered as quickly as possible, even if you don't immediately receive your tracking number.

All products are dispatched directly from our suppliers' warehouses and not our own. This is to save time, prevent unecessary double-handling and ultimately get your order delivered sooner. After your order has been collected by the courier, our suppliers send the tracking numbers (still a very manual process) This is why we do not provide a tracking number, instantly at the time of placing your order.

    • Related Articles

    • How do I order?

      There are several ways to order:  Find the products you want on the website and complete the online checkout. The site will work out the delivery price and the order will be dispatched right away. If you have a large list of equipment or prefer a ...
    • Order changed/stock was available and now is not

      We apologize if you have placed an order, received confirmation and then received a call or email a day or two later to say the product is no longer available. Since the start of the pandemic, some of our suppliers at times have struggled to get ...
    • Can I get a copy of my invoice for a marketplace order?

      Please send an email to with your request Orders received on marketplaces such as eBay, Amazon, Kogan, Catch, MyDeal & Trademe do not send payment for your order immediately. In fact after you pay for your order, it ...
    • I just placed an order online and the amount got deducted but i did not get a confirmation email

      Simply email us with your contact information, delivery address and the products you ordered. We will check the system and manually send your invoice and any other information you need. 
    • I ordered an Upright Fridge thinking it was a freezer, am I able to exchange it?

      As long as the item is unused and in all original packaging, it can generally be exchanged within 30 days of your order for the following brands: Polar Refrigeration Apuro Caterlite Vogue Unfortunately all other brands will charge 10% - 30% ...