Have I called a call center?
Restaurant Equipment Online's core team of sales and support staff work full time, during regular Sydney/Melbourne business hours.
Sometimes we can recieve a very high number of simultaneous calls and if no team members are available to answer the call, it will be diverted to a live answering service to take your details.
Our head office is located in Melbourne but many of our team are home-based.
Why should I call the courier, you do it!
As products are generally dispatched by our suppliers, who have the accounts with the courier, we have to communicate with couriers through our suppliers. Couriers often wont speak directly to us about your delivery. I appreciate that you might be ...
What country are you in?
Restaurant Equipment Online is Australian based. As an online business we have chosen to invest in our digital presence instead of a physical showroom, so we can reach more customers across the country. Our head office is located in Melbourne All of ...
How do I order?
There are several ways to order: Find the products you want on the website and complete the online checkout. The site will work out the delivery price and the order will be dispatched right away. If you have a large list of equipment or prefer a ...
Order changed/stock was available and now is not
We apologize if you have placed an order, received confirmation and then received a call or email a day or two later to say the product is no longer available. Since the start of the pandemic, some of our suppliers at times have struggled to get ...