Do you offer Same Day Delivery ?
Depending on the item(s) you’re after and where they're located, yes we can offer same-day delivery: Items maximum weight for same delivery is 35kg Must be warehoused in the same metro city as you are Cut-off time for same-day deliveries is 12pm AEST ...
Do you have you own showroom or warehouse?
Restaurant Equipment Online is an online store We use our suppliers' showrooms and warehouses as well as other 3PL's all over the country. Products can be viewed in Melbourne, Sydney, Brisbane, Adelaide and some in Perth, at our suppliers' showrooms, ...
What country are you in?
Restaurant Equipment Online is Australian based. As an online business we have chosen to invest in our digital presence instead of a physical showroom, so we can reach more customers across the country. Our head office is located in Melbourne All of ...
Why should I call the courier, you do it!
As products are generally dispatched by our suppliers, who have the accounts with the courier, we have to communicate with couriers through our suppliers. Couriers often wont speak directly to us about your delivery. I appreciate that you might be ...
Why is there a restocking fee?
Most manufacturers charge 25% restocking fees if you change your mind about a purchase or order the wrong item and then want to exchange it for another. Most of our items are large, bulky and heavy. Because of this, returning a product due to a ...